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Shape CRM - Comprehensive Live Support and Development

Shape CRM is an extensive customer relationship management (CRM) software that caters to a wide range of business needs with features such as Lead Engine, Email automation, Built-in Phone, Lead scoring, Mobile App, and Text messaging. Quadtrum provides live technical and development support for Shape CRM, ensuring seamless operation and continuous improvement of the platform.

Client Needs

Shape CRM required a reliable and responsive support system to manage its large user base and extensive feature set. This included real-time issue resolution, ongoing development of new features, and handling integrations with numerous external applications.

Technology Stack

Laravel: The primary technology used for developing and maintaining the Shape CRM platform.
Mysql : Used to manage main central database
Node Js: user portals were developed in node js with mongo db and were connected with main central db via restful api’s
AI: https://setshape.com/shapeai
Flutter :for mobile applications

Solution

Quadtrum assembled a dedicated team of 20 developers to provide comprehensive support and development services for Shape CRM. The support includes:

Live Technical Support
  • Real-Time Issue Resolution: Immediate assistance is provided for any bugs or problems encountered by users, ensuring minimal downtime and disruption.
  • User Support: Assistance with user queries and technical issues, enhancing the overall user experience.
Development Support
  • New Feature Development: The team participates in the continuous development of new features to enhance the platform's capabilities.
  • Integration Management: Managing and resolving issues related to the thousands of integrations with external applications.
Comprehensive CRM Support
  • Lead Engine: Support for lead generation and management functionalities.
  • Email Automation: Ensuring seamless operation of automated email campaigns.
  • Built-in Phone: Maintaining and troubleshooting the built-in telephony features.
  • Lead Scoring: Support for the lead scoring system to help businesses prioritize leads.
  • Mobile App: Providing support and updates for the mobile application.
  • Text Messaging: Ensuring the reliability and functionality of text messaging features.

Implementation

  • Team Deployment: A dedicated team of 20 developers was assigned to provide around-the-clock support and development services.
  • Real-Time Support: Systems were put in place to ensure immediate response to user issues, including live chat and dedicated support channels.
  • Continuous Development: Regular updates and new feature developments were scheduled to keep the platform competitive and responsive to user needs.
  • Integration Management: A robust system was established to handle the extensive integrations with external applications, ensuring seamless functionality.

Benefits

  • Enhanced User Experience: Real-time support ensures that user issues are resolved quickly, minimizing downtime and improving satisfaction.
  • Continuous Improvement: Ongoing development of new features keeps the platform up-to-date and competitive.
  • Reliable Integration: Effective management of external integrations ensures that the CRM can connect with other tools and platforms smoothly.
  • Comprehensive Support: From lead generation to text messaging, every feature of the CRM is supported, ensuring a holistic user experience.

Conclusion

Shape CRM's collaboration with Quadtrum has significantly enhanced the platform's reliability and functionality. The dedicated support and development team ensures that the CRM operates smoothly, addressing user issues in real-time and continuously improving the platform with new features. This partnership exemplifies the importance of robust support systems in maintaining and enhancing complex software solutions.